AtlanticBPO considers protecting the integrity and privacy of every patient’s health information as a crucial part of its services.

HIPAA policies are revised from time-to-time for better scrutiny and privacy maintenance. With every such amendment, changes are made in the processes and the technology so as to make both compliant.

The following will provide with the key points of AtlanticBPO’s security and its compliance with HIPAA guidelines:

1. Confidentiality Policy: AtlanticBPO has confidentiality as one of the main issues in the contract for services with the clients. All the staff, including MTs, management, IT, support are made to sign the confidentiality agreement from the day one of their joining.

2. AtlanticBPO Certification & unique MTs IDs: It is mandatory for all the MTs/QAs to pass AtlanticBPO Certification test before start working on AtlanticBPO’s live files. Upon passing the test, they are given a unique AtlanticBPO MT IDs. All the files done by a particular MT carry this ID, & can be traced back (audit trail).

3. No Home Based/Third Party Agreement: AtlanticBPO does not allow its units to outsource work to home-based MTs or some other MTs companies. This is strictly followed by mean of contractual agreement, surprise checks, software restrictions, and zero tolerance policy.

4. Training on Security, Confidentiality, & HIPAA: AtlanticBPO conducts regular conferences & training sessions to keep its staff informed about the latest procedures.

5. Physical & Systems Security at vendors site: All AtlanticBPO units are manned to ensure that sensitive data cannot be released. All the workstations, servers, & networks are HIPAA compliant to ensure security of the data. The MTs workstations are not provided with hard disk, Floppy/CD drives, or emailing facility. Once the file is uploaded, the AtlanticBPO software removes the voice & transcribed file from the vendor’s server. All the vendors are provided dynamic IDs & passwords to access AtlanticBPO’s network & these are changed on a periodic basis.

6. AtlanticBPO’s software: AtlanticBPO’s proprietary software are designed to ensure security & confidentiality of patient data & are 100% HIPAA compliant. One of the main features of AtlanticBPO’s software is the facility of audit trail, where a client is given full access to see who all have worked upon their files.

7. Non Tolerance Policy: Even though all the security features are in place, AtlanticBPO follows zero tolerance policy in case of any noncompliance on security. AtlanticBPO gives surprise visits to production centers & also maintains monthly systems compliance report.